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Terms & Conditions
By using the House of Emmanuele website you accept that:
You agree that you have read, understood and agree to be bound by the below terms and conditions which govern the purchase and use of products from House of Emmanuele online House of Emmanuele reserves the right to make changes to, delete, vary or add any information on the House of Emmanuele website, to the services described therein at any time without notice. These terms and conditions are subject to change from time to time, such changes to be effective from posting on the House of Emmanuele website. The most current version of our terms and conditions will be posted on our website at all times.  Applicable Law & jurisdiction: Your use of the House of Emmanuele website and any purchase of goods via the website is governed by the laws of the State of NSW, Australia.


Eligibility and Policy:
You must be at least 18 years of age to register and purchase from House of Emmanuele Online. If you are under the age of 18, parental or guardian consent is required as stated by Australian Law.  The purchase of items from House of Emmanuele is limited to parties who can enter into and form contracts under Australian Law.  Customers must provide their real name and other information which is requested. When providing payment details, the customer must warrant that payment details provided are their own and are valid as well as correct.
House of Emmanuele is only available to customers who are able to meet the terms outlined.

Intellectual Property:
All the material published on the website is owned by House of Emmanuele. This includes products, logos, designs, photographic images and advertisements. These may not be used or reproduced, transmitted, published, distributed, modified, displayed or utilised in any altered forms or derivative works.

Product:

Every piece is handmade and hand assembled in Sydney with love. All of our jewellery pieces are custom made to order and subject to availability of all the individual components required. We do carry stock on our current collections and our most popular pieces and these items are ready to ship normally within 24 hours. If you need a product urgently please email on iam@houseofemmanuele.com to check its availability or call on +61 410 620 877.


Generally an order if items are in stock will ship in 24 hours if an item isn’t in stock it normally takes 3 - 7 working days to get delivered but if an item needs crystals to be imported form Swarovski it may take up to 21 working days to have your piece hand finished, packaged and sent. House of Emmanuele prides itself on the individuality of its pieces, which are all one of a kind House of Emmanuele designs. There may therefore be slight differences from piece to piece. Imperfections in semi precious stones and variances in colours are a part of the individuality and beauty of each piece. A certain degree of tarnishing is to be expected. This further enhances an ‘aged vintage’ aesthetic.


The HOUSE OF EMMANUELE works hard to ensure the true colours are captured in the images displayed on this website. Please note that variations in computer monitors may result in a slight colour distortion from the original piece.

Currency:
Prices quoted on the site are displayed in $AUD.

Ordering:
Please be advised that once an order has been finalised we are unable to make any modifications or cancellations.

Availability of Stock
Once your order is placed, if one of the items you have ordered is temporarily out of stock, an email will be sent notifying you of the estimated delivery time.  An item may not appear as ‘sold out’, however upon check-out, may have become sold out. In this instance you will be contacted via email to be advised if availability exceeds the standard 21 working day delivery.

Payment:
Payment can be made by Visa, MasterCard or American Express. Direct deposit to the House of Emmanuele is available in certain circumstances. For further details please email info@houseofemmanuele.com.

If the issuer declines payment for your order, House of Emmanuele will not be held liable for delay or non delivery of your order.
Please note that House of Emmanuele will not be liable for any fees or charges that may be applied by a customer’s bank in respect of any transactions made on this website.


All credit card details used for purchasing on HOUSE OF EMMANUELE are processed using a secure online payment gateway that encrypts your card details in a secure environment. HOUSE OF EMMANUELE will not keep your payment details on the website or on their customer data base.

GST & Taxes:
All purchases delivered in Australia will incur standard GST rates. International orders may attract taxes or duties applied in the country where the order is delivered.  Please check with your country’s local customs office as to duties and taxes. These duties and taxes are not the responsibility of House of Emmanuele and are solely the responsibility of the customer.  International Customers please also note that you may be charged a currency conversion fee from your bank. Any such fee is not the responsibility of the House of Emmanuele and is solely the responsibility of the customer.

Shipping:
Shipping will be made through Australia Post “Express Post” for domestic delivery within Australia or “Express Courier International” for International Deliveries.

Shipping Costs:
Shipping in Australia will incur a standard charge of $15.00 AUD.
International Shipping will be charged at a standard charge of $50.00 AUD.

All orders will be dispatched within 21 business days unless otherwise advised.
All shipping services are traceable and have a level of insurance.

Unfortunately we cannot deliver to P.O Boxes due to the high value of the goods and the requirement of a signature upon delivery.

Returns and Exchanges:
A request to exchange must be made within 10 business days of receipt of the goods.
All requests are to be made via email at info@houseofemmanuele.com.
House of Emmanuele does not provide refunds on any items purchased.
An Exchange Form will be issued to the customer upon a request to exchange. This must be sent back completed with the items to be exchanged. Products which do not have the original tags and Exchange Form completed will not be eligible for exchange. All jewellery returned for exchange must be new, unused, with House of Emmanuele tags still attached and in its original packaging. Once the product has been received and it’s condition assessed by House of Emmanuele and confirmed as new, unused and eligible for exchange, the replacement product will be dispatched. There is strictly no return on earrings for hygiene purposes. Exchanges can only be made for jewellery of equal or greater value. All shipping charges for exchanges are incurred by the customer. Customers who are located outside of Australia may also incur duties and taxes.   All jewellery is thoroughly quality controlled and checked for any faults before it is dispatched to the customer. Should you receive an item which is faulty, please contact House of Emmanuele immediately via email at
info@houseofemmanuele.com.

All faults must be reported within 10 business days of receipt of the goods. If you would like to exchange a faulty item, you may do so, for the same item subject to availability. Where possible we will offer to repair the faulty item once the item has been returned and assessed.
Please note that wear and tear of items will not be classified as faulty and therefore cannot be returned. House of Emmanuele will pay for all shipping costs, domestic or international for faulty jewellery, however is not liable for any duties or taxes incurred by overseas customers.
Exchanges in accordance with these terms and conditions will only be given on products purchased on the House of Emmanuele website.

Limitation of Liability
House of Emmanuele excludes all liability to any person for loss or damage of any kind (however caused, including by negligence) arising from or relating in any way to the material on and/or any use of this website or of the use of any goods purchased from House of Emmanuele. To the extent permitted by law, House of Emmanuele gives no warranties of any kind, whether express, implied, statutory or otherwise as to the accuracy of the information on this website or the quality, standard, merchantability or availability of the goods displayed on this website.

In respect of any warranties that cannot be excluded by law, the liability of House of Emmanuele will be limited to any one of the following at our election:
(i)    the replacement of the goods or the supply of equivalent goods;
(ii)    the repair of the goods;
(iii)    the payment of the cost of replacing the goods or of acquiring equivalent goods;
(iv)    the payment of the cost of having the goods repaired; or
(b)    in the case of services:
(i)    the supplying of the services again; or
(ii)    the payment of the cost of having the services supplied again

Jewellery Products and Care:
House of Emmanuele combines many different materials some of which are unique and non identical by nature. Semi-Precious stones are indicative of such unique materials where colours and shape naturally differ from one another.

The metal components used by House of Emmanuele are either pewter or brass and are hand plated in Sydney with either hard gold, black, rhodium, antique metallic finish. All earring hooks and posts are nickel free. When sourcing our components we always purchase nickel free, however traces of nickel may be apparent in our jewellery.

Simple polishing with a brass or silver cloth may restore any tarnishing which may occur over time.

Swarovski and Semi-Precious stones are delicate and your jewellery should be treated with care. Avoiding contact with sharp objects, harsh chemicals (ie perfumes, hairspray and chlorine) and extreme heat including sunlight can prolong the life of your jewellery.

When dressing, place the jewellery on last as this prevents the jewellery from coming into contact with the above mentioned damaging chemicals. It is also recommended that you not wear the jewellery in water as this can tarnish the appearance of the jewellery.

It is recommended you carefully wipe the jewellery with a soft jewellery cleaning cloth after wear to remove chemicals and oils. You can also polish the stones using a special jewellery polishing cloth to make your jewels look good as new.

Store jewellery in a dry place in the pouch provided as this helps avoid contact with other jewellery and objects which may scratch, chip, tarnish and damage your House of Emmanuele piece.

HOUSE OF EMMANUELE is not responsible for careless wear or storage of pieces.