We do not offer Refunds for Change of Mind after Purchase, but we do offer Exchange unless they are pierced Earrings.
Original Shipping Charges will not be credited for any refund or exchange item.
Items Bought with a SALE Discount Code cannot be Refunded or Exchanged. They are FINAL SALE.
All Exchange items are FINAL SALE and cannot be exchanged for a second time.
An Exchange Form will be issued to the customer upon a request to exchange. This must be sent back completed with the items to be exchanged. Products which do not have the original tags and Exchange Form completed will not be eligible for exchange. All jewellery returned for exchange must be new, unused, with House of Emmanuele tags still attached and in its original packaging. Once the product has been received and it’s condition assessed by House of Emmanuele and confirmed as new, unused and eligible for exchange, the replacement product will be dispatched. There is strictly no return on earrings for hygiene purposes. Exchanges can only be made for jewellery of equal or greater value. All shipping charges for exchanges are incurred by the customer. Customers who are located outside of Australia may also incur duties and taxes. All jewellery is thoroughly quality controlled and checked for any faults before it is dispatched to the customer. Should you receive an item which is faulty, please contact House of Emmanuele immediately via email at
All faults must be reported within 7 days of receipt of the goods. If you would like to exchange a faulty item, you may do so, for the same item subject to availability. Where possible we will offer to repair the faulty item once the item has been returned and assessed.
Please note that wear and tear of items will not be classified as faulty and therefore cannot be returned.
House of Emmanuele is not liable for any duties or taxes incurred by overseas customers.
Exchanges in accordance with these terms and conditions will only be given on products purchased on the House of Emmanuele website.
Limitation of Liability
House of Emmanuele excludes all liability to any person for loss or damage of any kind (however caused, including by negligence) arising from or relating in any way to the material on and/or any use of this website or of the use of any goods purchased from House of Emmanuele. To the extent permitted by law, House of Emmanuele gives no warranties of any kind, whether express, implied, statutory or otherwise as to the accuracy of the information on this website or the quality, standard, merchantability or availability of the goods displayed on this website.
In respect of any warranties that cannot be excluded by law, the liability of House of Emmanuele will be limited to any one of the following at our election:
(i) the replacement of the goods or the supply of equivalent goods;
(ii) the repair of the goods;
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods;
(iv) the payment of the cost of having the goods repaired; or
(b) in the case of services:
(i) the supplying of the services again; or
(ii) the payment of the cost of having the services supplied again
Jewellery Products and Care:
House of Emmanuele combines many different materials some of which are unique and non identical by nature. Semi-Precious stones are indicative of such unique materials where colours and shape naturally differ from one another.
The metal components used by House of Emmanuele are either pewter or brass and are hand plated in Sydney with either hard gold, black, rhodium, antique metallic finish. All earring hooks and posts are nickel free. When sourcing our components we always purchase nickel free, however traces of nickel may be apparent in our jewellery.
Simple polishing with a brass or silver cloth may restore any tarnishing which may occur over time.
Swarovski and Semi-Precious stones are delicate and your jewellery should be treated with care. Avoiding contact with sharp objects, harsh chemicals (ie perfumes, hairspray and chlorine) and extreme heat including sunlight can prolong the life of your jewellery.
When dressing, place the jewellery on last as this prevents the jewellery from coming into contact with the above mentioned damaging chemicals. It is also recommended that you not wear the jewellery in water as this can tarnish the appearance of the jewellery.
It is recommended you carefully wipe the jewellery with a soft jewellery cleaning cloth after wear to remove chemicals and oils. You can also polish the stones using a special jewellery polishing cloth to make your jewels look good as new.
Store jewellery in a dry place in the pouch provided as this helps avoid contact with other jewellery and objects which may scratch, chip, tarnish and damage your House of Emmanuele piece.
HOUSE OF EMMANUELE is not responsible for careless wear or storage of pieces.